Privacy Policy

Effective Date:

David Jacob Consultancy Services Ltd ("we," "us," or "our") respects your privacy and is committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website (https://www.davidjacob.co.uk) or use our services.

By using our website and services, you consent to the practices described in this policy.

1. Who We Are

David Jacob Consultancy Services Ltd is a sales coaching and personal development company working directly with business founders to develop sales skills, improve founder performance, and cultivate a growth-oriented mindset. We provide business consulting services, sales training to founders, and expertise in managing and scaling sales teams.

Our contact details are as follows:

Email: david@leadhawks.co.uk

If required, you can also contact the UK’s Information Commissioner’s Office (ICO):

2. Data We Collect

Data Type Examples
Identity Data Name, title, date of birth
Contact Data Email address, phone number, mailing address
Financial Data Payment information, billing address
Session Data Information shared during coaching sessions, such as notes or observations
Technical Data IP address, browser type, device information, operating system
Usage Data Website activity, pages visited, time spent on site
Marketing and Communications Data Preferences for receiving marketing communications

3. How We Collect Your Data

We collect data through:

     1. Direct Interactions: Information you provide when booking services, filling out forms, or contacting us directly.

      2. Automated Technologies: Data collected via cookies or other tracking technologies on our website.

       3. Third Parties: Information from payment processors and analytics providers.

4. How We Use Your Personal Data

We process your personal data for the following purposes:

Purpose Lawful Basis
To provide coaching services Performance of a contract
To process payments Performance of a contract
To send marketing materials Consent
To improve website functionality Legitimate interests (service enhancement)
To comply with legal obligations Legal obligation

  

We will not use your personal data for purposes incompatible with those outlined in this policy.

5. Disclosure of Your Personal Data

We may share your personal data with:

  • Service Providers: IT providers, payment processors (e.g., Stripe), and website hosting services.
  • Legal Authorities: Where required to comply with the law or to protect safety.
  • Professional Advisors: Accountants, auditors, or consultants subject to confidentiality obligations.

6. Retention of Your Data

We retain your data only for as long as necessary. Below are specific retention periods:

Data Type Retention Period
Session Notes 12 months from your last session
Payment Records 6 years (to comply with tax laws)
Marketing Data Until you withdraw consent

  

After these periods, data will be securely deleted or anonymised.

7. Your Legal Rights

You have the following rights under the UK GDPR:

  • Access: Obtain a copy of your personal data.
  • Rectification: Request corrections to inaccurate or incomplete data.
  • Erasure: Request deletion of data where applicable.
  • Restriction: Restrict processing in certain circumstances.
  • Objection: Object to processing based on legitimate interests.
  • Data Portability: Receive your data in a structured, machine-readable format
  • Withdraw Consent: Withdraw consent at any time for activities relying on consent.

To exercise these rights, contact us at david@leadhawks.co.uk.

8. Cookies and Tracking Technologies

We use cookies to enhance your experience and track website performance. For details, please refer to our Cookie Policy.

  • Essential Cookies: Necessary for website functionality.
  • Analytics Cookies: Track usage patterns to improve services.
  • Marketing Cookies: Deliver personalised advertisements.

You can disable cookies via your browser settings.

9. Children’s Privacy

Our services are not intended for individuals under 18. If we discover that we have inadvertently collected data from a child, we will delete it promptly.

10. Special Considerations for Coaching Services

  • No Client Privilege: Coaching sessions are not protected by legal privilege, such as solicitor-client or therapist-client privilege.
  • Mandatory Disclosures: We may disclose session information where required by law, including safeguarding or harm-related concerns.

11. International Data Transfers

Your data may be processed outside the UK. Where this occurs, we ensure appropriate safeguards, such as Standard Contractual Clauses, to protect your data.

12. Automated Decision-Making

We do not engage in automated decision-making or profiling that has significant effects on individuals.

13. Data Security

We employ robust security measures, including encryption, secure servers, and role-based access controls, to protect your data. Despite these efforts, no system is completely secure.

14. Right to Lodge a Complaint

If you are dissatisfied with how we handle your data, you can lodge a complaint with the ICO:

15. Updates to this Privacy Policy

We may update this policy periodically to reflect changes in our practices or the law. Any significant changes will be communicated directly to you.

16. Contact Us

For questions about this policy or your personal data, contact us:

Email: david@leadhawks.co.uk