Terms and Conditions

Effective Date:

Welcome to David Jacob Consultancy Services Ltd ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website (https://www.davidjacob.co.uk) and services. By using our services, you confirm that you have read, understood, and agreed to these Terms.

If you do not agree to these Terms, you must not use our website or services.

1. About Us

David Jacob Consultancy Services Ltd is a sales coaching and personal development company specialising in working with business founders to develop sales skills, improve performance, and build high-performing sales teams.

Email: david@leadhawks.co.uk

2. Definitions

• "Services": Refers to all coaching, consultancy, and training services provided by us, including individual and group coaching sessions.

• "Website": Refers to https://www.davidjacob.co.uk.

• "Client" or "You": Refers to any individual or organisation using our services or website.

3. Eligibility

To use our services, you must:

1. Be at least 18 years old.

2. Have the legal capacity to enter into a binding agreement.

3. Provide accurate and complete information when registering or booking services.

4. Booking and Payment

a. Bookings

• Bookings for coaching or consultancy services must be made via our website, email, or approved scheduling platform.

• Bookings are subject to availability and will only be confirmed upon receipt of the first payment.

b. Recurring Payments

• Payments for our services are monthly and recurring, with the first payment processed at the time of booking.

• Subsequent payments will be automatically debited on the same calendar date each month unless otherwise agreed.

c. In-Kind Payments

• At David’s sole discretion, clients may provide in-kind payments (e.g., goods or services) as part of their payment arrangement. Such agreements must be pre-approved in writing and are subject to periodic review.

d. Fees and Payment Methods

• Payments are securely processed through Stripe.

• Fees are displayed in GBP (£) or USD ($), depending on the client’s location or preference.

• Clients are responsible for ensuring sufficient funds and accurate payment details for recurring transactions.

e. Missed Payments

• If a recurring payment is missed or declined, services will be paused until payment is resolved.

• If payment issues persist, we may terminate your subscription and pursue recovery of outstanding amounts, including administrative fees.

f. No Refund Policy

• All payments are non-refundable, including initial and subsequent recurring payments.

• Clients receive clear reminders about subscription terms and cancellation options.

5. Cancellation and Termination Policy

a. Cancellations by You

• No Refunds: All payments are non-refundable, including cancellations made due to forgetfulness or change of mind.

• You must provide at least 30 days’ notice to cancel a monthly recurring subscription.

Cancellations must be made in writing via email to david@leadhawks.co.uk

b. Cancellations by Us

We reserve the right to cancel services under the following conditions:

1. Failure to Follow Course: If the client fails to adhere to course guidelines, disrupts sessions, or engages in inappropriate behaviour.

2. Lack of Engagement: If the client misses 50% or more of scheduled sessions, services may be terminated without refund.

c. Missed Sessions

• Missed sessions will not be rescheduled unless previously agreed in writing.

• If a client misses 50% or more sessions, this constitutes grounds for termination with no refund.

6. Scope of Services

a. Nature of Coaching

Our coaching services focus on professional development, mindset improvement, and sales training. Coaching is not a substitute for therapy, financial advice, legal consultation, or crisis intervention.

b. No Guarantees

While we aim to deliver exceptional services, we do not guarantee specific outcomes. Success depends on individual effort, engagement, and external factors.

7. Confidentiality and Reporting Obligations

a. Confidentiality Commitment

We respect your confidentiality and will not disclose information shared during coaching sessions, except as outlined below.

b. No Client Privilege

Communications with us are not protected by legal privilege. This means that anything disclosed in sessions may not be confidential in the same way as solicitor-client or therapistclient communications.

c. Duty to Report

We may be legally required to disclose information shared during sessions in the following

circumstances:

1. To comply with court orders, subpoenas, or legal investigations.

2. To report safeguarding concerns, such as abuse or neglect of children or vulnerable

adults.

3. To prevent harm to yourself or others, including suicidal threats or illegal activities.

4. To report criminal activities, including money laundering or terrorism.

We will make reasonable efforts to inform you of such disclosures unless prohibited by law.

8. Client Responsibilities

a. Engagement

You are expected to actively participate, complete required tasks, and attend scheduled

sessions. Lack of engagement may result in termination of services as outlined in Section 5(b).

b. Use of Materials

Materials provided during sessions are for personal use only. You must not distribute, reproduce, or use them for commercial purposes without our express written consent.

9. Testimonials and Marketing

With your explicit written consent, we may use your testimonial or anonymised success story for marketing purposes. Providing consent is voluntary and will not affect your access to our services.

10. Intellectual Property

All materials, content, and intellectual property provided during sessions or on our website are owned by us or our licensors. You are granted a limited, non-transferable licence for personal use only.

11. Liability

a. Exclusion of Liability

To the fullest extent permitted by law, we are not liable for:

• Indirect, incidental, or consequential damages.

• Loss of revenue, profits, or data arising from your use of our services or website.

b. Maximum Liability

Our total liability for any claim is limited to the amount paid for the specific service giving rise to the claim.

12. Data Protection

We process your personal data in accordance with the UK GDPR and our Privacy Policy.

13. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, or technical failures.

14. Dispute Resolution

a. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

b. Jurisdiction

Disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

c. Alternative Dispute Resolution

In the event of a dispute, we encourage mediation or arbitration before pursuing legal action.

15. Changes to These Terms

We reserve the right to update these Terms periodically. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated Terms.

16. Contact Us

For questions about these Terms, contact us at:

Email: david@leadhawks.co.uk

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